Riders of Kitsap Transit’s Fast Ferries could have their reservations canceled if they consistently bail on previous reservations.
Kitsap Transit announced in a Feb. 27 statement, that the group would be cracking down on reservation “no-shows” effective immediately.
According to the statement, “customers whose no-show rate was 25 percent or higher in the prior month will receive a warning notice. Those who have already received a warning notice in the previous 12 months will see their reservations for a subsequent month deleted.”
According to data collected by Kitsap Transit, the average “no-show” rate was 23 percent in January, down 48 percent from September, with warnings being issued to individuals with excessive “no show” rates in October.
These warning notices and notices that reservations have been deleted will be sent out via email through its reservation system.
Kitsap Transit recommends that customers should cancel bookings they do not intend to use so that those spots can be made available to the general public. Cancellations can be made up to half an hour before a scheduled reservation.
In early February, Kitsap Transit began deleting the March reservations of those who demonstrated high “no show” rates in October and December and failed to make improvements.
A reservation may be considered unredeemable if it has not been checked-in by a dock agent at least 10 minutes prior to sailing, even if the reservation has been given over to someone else.
“Customers who try to use another person’s reservations should be aware of the risk that the bar-coded ticket they hold may be invalid if the account owner’s reservations have been deleted by Kitsap Transit,” warned the press release.
Kitsap Transit will exclude instances where someone holds a reservation and the sailing is canceled.