PSE won’t cut off power or assess late fees during COVID-19 crisis

PSE won’t cut off power or assess late fees during COVID-19 crisis

Puget Sound Energy has announced that it will not be disconnecting power to customers who have not paid their bills during the ongoing 2019 novel coronavirus (COVID-19) crisis in Washington state.

Mary E. Kipp, PSE’s president and chief executive officer, said in a letter to customers on the utility’s website that the company is also taking safety precautions in its own facilities as well as in the field.

“Energy service is essential. As the coronavirus impacts our region, we’re working to ensure our customers’ needs continue to be met while doing our part to help mitigate this serious issue,” Kipp wrote.

Safety steps include enhanced cleaning at PSE offices and workspaces, to limiting access to essential personnel.

“We’re also having employees who can work remotely stay at home. When at your home or business, our employees will utilize steps recommended by health experts, such as social distancing, and will be providing only emergency and safety-related services,” Kipp added.

Kipp said PSE had obtained approval from the Washington Utilities and Transportation Commission “for a waiver that allows PSE to suspend accrual of late fees while we continue to assess the impacts of coronavirus on our customers.”

“With so much uncertainty, we also know some customers might be worried about paying their bills. We understand the hardship local businesses and residents are facing and will not be disconnecting customers at this time,” Kipp said.

PSE also has options such as payment plans, adjusting payment due dates, and assistance funds for low-income customers through a new “EnergyHelp” portal (https://www.pse.com/pages/bill-and-weatherization-assistance) on PSE’s website.

The Puget Sound Energy Foundation is also donating $250,000 to support COVID-19 relief efforts through the Seattle Foundation and is donating to food banks to cover emergency preparations, according to PSE.

More in News

.
Mexican restaurant’s kitchen hit by blaze

SKFR crews limit damage due to ‘aggressive offensive attack’

A firefighter checks through the damage. Courtesy photos
Neighbor awakens family in Suquamish fire

A neighbor in Suquamish is credited with alerting a family of four… Continue reading

.
Former football coach’s court case to be heard before Supreme Court

Joe Kennedy, Bremerton School District fought over right to pray on sidelines after football games

.
Kitsap Transit may need to reduce ferry sailings due to COVID impacts

Agency says it will issue rider alerts updating customers

.
Poulsbo, Housing Kitsap combine on Nordic Cottage project

The Poulsbo City Council Wednesday approved an agreement with Housing Kitsap to… Continue reading

.
Proposed law would force cities to increase housing density

Law would impact single-family neighborhoods

.
Employment test for marijuana use questioned

Bill 5517 would update current state law

.
Wolfe to run for a third term as commissioner

Kitsap County commissioner first elected in 2014

.
SKSD board to host virtual town hall

Public session is set for Wednesday at 6 p.m.

Most Read