Forming solid relationships with customers

KINGSTON — Alex Iles and Eric Peterson are pretty sure there isn’t another contractor out there who will stand on the roof of a project, protecting it from rain at 8 p.m. on any given night.

KINGSTON — Alex Iles and Eric Peterson are pretty sure there isn’t another contractor out there who will stand on the roof of a project, protecting it from rain at 8 p.m. on any given night.

The owners of Solid State Construction also profess their unique ability to take the customer from designing and dry walling to painting and moving in, instead of having clients contracting jobs to different companies.

They also feel their one-on-one relationship with customers is an important part of the service.

“We actually involve the customer,” Iles said about what sets Solid State apart from other contracting companies.

“We involve them through every phase,” Peterson added.

“We ask them all the time,” Iles said. “We make sure it meets their satisfaction as we go.”

Between the two of them, the duo has 10 years of design and construction experience — Peterson has a background in remodeling and design and Iles is more experienced in construction.

The development of the company solidified fairly quickly. The two didn’t know each other until about four months ago. Through conversations with friends, they eventually met each other and realized the services each offered could be stronger as one entity.

And the public has taken notice.

Past projects include installing a $200,000 garage on Bainbridge Island and renovations to the offices at Christ Memorial Church in Poulsbo.

They are now finishing up several projects in North and South Kitsap, while more work orders are pouring in to keep them busy through the next several months.

On their current project in Poulsbo, they have added 350 square feet to a house, including a single-room extension, a single-room addition and a 320-square-foot multi-level deck.

While they haven’t done much advertising, the word on the street about their service is strong. The company’s goal is to design and build custom homes and remain on the residential side of the industry. Commercial development takes away from the personal relationship with the customer, Iles said.

“Not only do I get satisfaction out of building it, but watching (customers’ reactions) is awesome,” he said.

“I like seeing the design come to life — part of people’s lives,” Peterson added. “Picking the owner’s brain, meeting the needs, maybe exceed their dreams.”

For now the company, based out of Iles’ Kingston home, is just a two-man operation. But both have a feeling they’ll need to build a place of their own soon.

“If the work keeps coming in the way like it is, by next year we’ll have people working for us,” Iles said.

“We’ll grow as big as the demands are,” Peterson commented.By TIFFANY ROYAL

Staff Writer

KINGSTON — Alex Iles and Eric Peterson are pretty sure there isn’t another contractor out there who will stand on the roof of a project, protecting it from rain at 8 p.m. on any given night.

The owners of Solid State Construction also profess their unique ability to take the customer from designing and dry walling to painting and moving in, instead of having clients contracting jobs to different companies.

They also feel their one-on-one relationship with customers is an important part of the service.

“We actually involve the customer,” Iles said about what sets Solid State apart from other contracting companies.

“We involve them through every phase,” Peterson added.

“We ask them all the time,” Iles said. “We make sure it meets their satisfaction as we go.”

Between the two of them, the duo has 10 years of design and construction experience — Peterson has a background in remodeling and design and Iles is more experienced in construction.

The development of the company solidified fairly quickly. The two didn’t know each other until about four months ago. Through conversations with friends, they eventually met each other and realized the services each offered could be stronger as one entity.

And the public has taken notice.

Past projects include installing a $200,000 garage on Bainbridge Island and renovations to the offices at Christ Memorial Church in Poulsbo.

They are now finishing up several projects in North and South Kitsap, while more work orders are pouring in to keep them busy through the next several months.

On their current project in Poulsbo, they have added 350 square feet to a house, including a single-room extension, a single-room addition and a 320-square-foot multi-level deck.

While they haven’t done much advertising, the word on the street about their service is strong. The company’s goal is to design and build custom homes and remain on the residential side of the industry. Commercial development takes away from the personal relationship with the customer, Iles said.

“Not only do I get satisfaction out of building it, but watching (customers’ reactions) is awesome,” he said.

“I like seeing the design come to life — part of people’s lives,” Peterson added. “Picking the owner’s brain, meeting the needs, maybe exceed their dreams.”

For now the company, based out of Iles’ Kingston home, is just a two-man operation. But both have a feeling they’ll need to build a place of their own soon.

“If the work keeps coming in the way like it is, by next year we’ll have people working for us,” Iles said.

“We’ll grow as big as the demands are,” Peterson commented.

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