POULSBO — Whether it’s something as simple as pressing a pair of pants or as complex as tidying up a set of vintage drapes, Kwon H. and Jeom S. Kim get the job done.
The owners of Bella Cleaners in College Marketplace make customer satisfaction their priority as they near their first anniversary of business after opening in September 2006.
“Our No. 1 goal is customer satisfaction,” Kwon Kim said. “We want to make sure the customer gets what they want.”
After successfully operating a dry cleaning business in Auburn for more than a decade, the Kims came to Poulsbo because they love the community, he said.
“We want to give back to the community as much as we can,” he said. “We’re not here just to make money.”
The Kims have already donated to numerous community organizations and are looking forward to continuing that commitment, Kwon Kim said.
As far as the actual business itself, Kwon Kim said he has more than 13 years of experience that he and his wife bring to their Poulsbo location.
That experience includes the use of environmentally-friendly procedures and techniques, which allow them to deliver a quality product in an Earth-friendly manner, he said.
From actual laundry service, which includes washing and drying, to dry cleaning and alterations, Kwon Kim said he is confident that he can meet any customer’s needs when they walk into the store.
With an ever-expanding repeat customer base, the store has a continual assortment of specials to gain more business, he said.
For those who think dry cleaning means a long wait before their items are ready, Kwon Kim said that isn’t the case at Bella Cleaners.
“We have one-hour service, so we can get that done,” he said. “We do our best to help during emergencies.”
In addition to helping clients out of jams, repeat customers can receive discounts as way of saying thanks for their business, he said. Often that means allowing customers to set their price instead of paying the standard rate, which is competitive in the current market.
“The customer is our boss, and it’s our goal to make them happy,” Kwon Kim said.